Simply the best local hardware store. A gem with great people working there, excellent variety of inventory, and equipment rentals. The people are the best. Super helpful, friendly, and inclusive of the Lawrence community! They give out free stickers too.
Best hardware store in town. You don’t have to search for someone to help you out here!
it was my first time shopping at this store . I was assisted as soon as I walked in the door . I was very happy with my purchase price and was in and out quickly. next time I need something when I'm in lawrence I will be going to this store.
Staff are always super knowledgeable, the example products are super helpful, and it feels ethically great to shop here.
Cottins is such a gem in our community. They are experts on all things house repair, have all the supplies you could need, and are so friendly and helpful. The icing on the cake is the that they also create community by hosting farmers markets and other local events. We’re so lucky to have them in Lawrence.
Great, helpful owners and staff!
It’s our local hardware store and it’s the best! Linda and the staff are wonderful to deal with. Helpful, attentive, and on top of things. And they have dog treats for the puppers when we bring them with.
Cottins is the best hardware store anywhere. Super helpful & knowledgeable staff, plus a store dog (very chill) & a farmer's market on Thursdays in the summer. I love Cottins!
Amazing retail and rental service. Their prices are fair, and they have a ton of equipment readily available to rent. I have rented a wet vac and a banquet table. The staff is very friendly and helped load the table into my truck. They also carry a wide variety of seeds, including locally sourced native seeds.
Never had a bad experience in the 20 years I have been going there. Courteous and extremely helpful and knowledgeable people. No matter who they hire or as time changes; they remain a friendly locally owned superb business.
My go to hardware store when in Lawrence. Great staff and selection.
Amazing people great service ! Most definitely recommend !
Cottins is wonderful! I asked them to install better bike parking and gave them some tips for how to build it and they did!!! They’re the absolute best hardware store and an all around awesome bunch. They give so much back to our community. On Tuesday nights, they close down their parking lot to cars so kids can ride their bikes/scooters around and on Thursday they offer the parking lot up for a farmers market. They almost always have what I need too. Couldn’t ask for a better local business.
Half the time I go in with a half baked idea, talk with an employee and learn I actually need something else. Saves a lot of time and money and can’t say this is my experience in big box stores or online!
Wonderful customer service, so impressed with the selection and the kids play spot!
With Cottin’s, you almost hope something breaks so that you can go there to get a new one. Everything’s exceptionally good: service, variety, convenience—especially service. They act like they want you to be there. I even love their bumper stickers. Good old Cottin’s.
I decided to give this place a second chance, although I was very hesitant, I am extremely happy that I did! Not sure if the initial experience I had was just an off day, but when I came in the second time I felt so welcomed and incurred positive emotions. I thought maybe I’d receive backlash for my initial negative review but it was the total opposite! I got asked multiple times if I had questions and needed help finding a product. By the time I got to the register I was given a gift certificate that I happened to use and was apologized to with genuine sincerity. I judged too quickly and apologize, thank you for restoring my positive outlook for the store and employees. Definitely recommending this store and will be back in the future! Thank you.
I had been putting off getting my lawnmower blades sharpened because I didn't really know how the process was going to work. Everyone said to go here. Well I finally did and they had me done in about 5 minutes. I was helped by multiple friendly staff members in my brief visit. Excellent customer service experience.
Wanted to add to my review. Love this place. Doesn't feel like going to a big box store, yet they have a lot of stuff, some of it very surprising. Been surprised twice by them having woodworking tools I didn't expect a store to have: a marking gauge and a spoke shave. Everyone's always very friendly and they have a big sweet shop dog.
Great local alternative to the big box. Always a helpful person on hand.
I was visiting my daughter from out of state and chose Cottins for a number of things I needed to get done at her apartment. Wow! I was there 3 times. So impressed with their friendly, personable, go the extra mile people. They didn’t carry a specific size metal stove burner liners that I needed so they recommended another local place to try, and that place did have them! That’s customer service! I felt like a person, not a transaction. Thank you Cottons! You made my tasks easy!
Lived there for 34 years....that should say a lot!
Got my outside wall spigot dripping taken care of with only 75 cents. Best of the best in Lawrence!
Best hardware store in the Midwest. Say hello to Khan when you stop by.
This is by far the best hardware store in town. Staff always offer to help you find what you need. For example, last week I had to get four things. One of the people working there, Lou, was wonderful, helped me find the things I needed, and I was on my way home in five minutes.
Very helpful and friendly staff!
Informed staff.
Great folks!
I cannot rave enough about the staff! They want to help and they know what they’re doing! So glad to have this place for our town!!
